Aligning Administration with the Business

Designed by and for IT professionals

Service Desk Feeds
RAPID. REPEATABLE. READI™
Enterprises are Complex and Systems are Not Organized for Administration

Identity Administrator

Provides a New Control Plane that Eliminates Ecosystem Barriers to delegate administration that aligns with business needs.

Administrator’s virtual business view limits access
and reduces risk with simplicity and automation

  • Combine multiple divisions / business units into virtual administrative units

Virtualize Your
Ecosystem

  • Access data from anywhere
  • Perform data clean-up during ingestion
  • Combine sources for workflows and policies

Connect Your Data

  • Automate without changing processes
  • Create policies / rules with cleansed and combined data
  • Confidential sensitive processes automated with existing process and remain confidential

Automate Your Tasks

  • Enable teams to manage their own resource data without exposing sensitive information
  • Enforce workflows and policies automatically
  • Communicate confirmation changes

Delegate With Guardrails

Delegated Administration

Identity Administrator
Solution Overview

Identity Solution Overview
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625%
INCREASE IN
OVERALL SERVICE
DESK EFFICIENCY

CASE STUDY

Kansas State University

Service Desk Automation to Reduce Ticket Escalation for Student Service-Desk Agents

Within months KU transformed their service desk allowing inexperienced, and transitory student agents, to complete the majority of the tasks that previously required privileged access and extensive expertise to complete.

83%

FEWER ESCALATIONS

With delegated access to expert trained Bots to increase FCR

$1.6M

ANNUAL SUPPORT COSTS SAVINGS

Through the use of autonomous and assistive interactive Bots

614K

ANNUAL END-USER HOURS SAVED

End-user productivity hours saved each year with lower MTTR

"Readibots is an amazing platform for our organization. We've been able to build many amazing solutions in quite a few different areas of IT. The folks at Readibots couldn't be greater to work with!"

-- Andrew Jackson, IT Architect, KU

READ THE FULL CASE STUDY
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