Readibots
SIGN IN
GET MORE INFO

Hello there, I'm the Chief Cupid Officer at Readibots, here to take you on a romantic journey through the world of Identity and Access Management (IAM). Just like in any epic love story, our tale has its twists and turns, but fear not, it ends with reignited passion!

The Honeymoon Phase with IAM

Once upon a time, in the digital kingdom, we all fell madly in love with IAM. It was the perfect partner: charming, helpful, and making life easier. We were smitten, spending our days dreaming of endless possibilities and seamless security. It was a match made in tech heaven.

The Marriage Hits a Rough Patch

But as in many marriages, life threw us a curveball. The Enron scandal and its aftermath brought in a new era of compliance and governance. Our beloved IAM, once the symbol of freedom and efficiency, began to feel like a tedious chore and morphed into Identity Governance. The sparkle faded, and the relationship with IAM and IGA felt more like a ball and chain than a joyful union.

Readibots (aka Cupid) Arrow Strikes Again

Just when we thought the romance was gone for good, Readibots entered the scene, like a relationship guru armed with Cupid's arrow. We looked at the world of IAM and said, “Let’s rekindle this love” With Identity Automation.  We were not here to add to the pile of mundane tasks; we were here to sweep them away.

Organizations Without IAM Love

For those who hadn’t experienced the joys of IAM and only experienced the challenges, Readibots identity automation was like a first love – exciting, new, and full of possibilities. We made the daunting joiner-mover-leaver process a dance of joy, automating them with a grace that would make even Cupid envious.

Breathing New Life into IGA Relationships

And for those in the midst of a strained relationship with IGA, we brought a fresh perspective. We didn’t just patch things up; we transformed the relationship. By connecting systems and automating the manual workloads, we turned the tedious into the terrific.

Conclusion

As your Chief Cupid Officer, I invite you to fall in love with IAM all over again. With Readibots Identity Automation, the romance is not only back; it’s better than ever. This Valentine's Day, celebrate a renewed passion for digital security and efficiency, proving that true love can indeed be rekindled, even in the world of technology.

According to some recent research by our friends at One Identity, only 8% of companies have fully automated provisioning processes and 70% rely upon manual operations for joiner / mover / leaver events. Yet, despite many downstream manual processes, many organizations feel they’ve ticked the IGA checkbox.

So, where’s the disconnect?

Let’s start with critical systems: these are well covered by IGA’s and usually fully automated. Next comes the legacy and specialized systems: these generally aren’t automated by the IGA - these get sent to the service desk for fulfillment. Finally, there’s the operational, non-account management workflows that are generally manual: creating a badge, provisioning a phone, ordering business cards, etc.

From the IGA team’s perspective, it’s completely automated. An HR event occurs, which creates a downstream sequence of events. The IGA team has done well. It’s all integrated and flowing.

Different Lenses

From the business perspective, the picture is very different. It is not automated, nor is it fully orchestrated.  People are manually processing tickets at a huge cost. The business doesn’t have visibility into the process, its state and/or exceptions until problems arise. It’s difficult to direct staff to address problems that are not visible. HR often has some visibility into the challenges, but they don’t own the processes. This disconnect is costing the business in many ways.

Let’s look at some of the challenges.

Legacy Apps

Specialized systems are typically very costly to integrate into IGA. Custom connectors have to be built and the cost is often seen as excessive, so the organization lives with manual processes. The IGA calls for provisioning and a ticket gets created where a system owner gets flagged to create the account through a legacy interface. There’s no off-the-shelf connector and the cost to create one is prohibitive - especially when considering the number of these systems that linger. Some orgs will rationalize that these systems are going away soon, but they often continue to linger for years.

The Cloud and SaaS apps.

If the organization has chosen a latest-greatest IGA, then many mainstream cloud apps will be covered. Most cloud vendors support SSO, but not always with the org’s SSO provider. The business will often demand access to specialized cloud apps where connectors don’t exist. These apps are especially problematic as SSO is your best line of defense for cloud apps during terminations. Without SSO, an exiting user may access the cloud app for days until a ticket is manually processed. Many of the older IGA’s lack cloud app connectors leaving the business in a difficult position. Live with manual operations or rip and replace the in-place IGA.

Custom business rules and conditions.

IGA’s are getting better in this department but there’s still quite a gap for many organizations that requires a lot of custom scripting in their ITSM. This is costly development. ITSM vendors charge dearly for these automations and ongoing maintenance is problematic.

Non-Account Processes

Then there’s the business processes (business cards, phone, badge, etc) which are just accepted as being manual operations - nothing that can be done. So the organization just accepts it and lives with the inefficiencies, often without realizing just how much it’s costing and compromising the agility of the organization.

So, what’s the cost?

Inability to “hit the ground running” - slow and unreliable onboarding

Onboarding is slower than it should be and it’s not completely reliable. Ever had an employee start and on day one they don’t have a phone, badge or worse, a computer? HR people will attest to this problem. Human beings are fallible and that means the processes are likewise subject to exceptions.

Stakeholders in the dark

With manual processes the key stakeholders like hiring managers don’t have visibility into process exceptions. With insight, they could have rectified an exception without business impact but instead suffer embarrassing process failures.

Business Impacts

Inability to rapidly terminate

This one is a security issue. When there’s an emergency departure, IGA systems often can’t respond in a timely manner. Further, the downstream processes are all manual. Orgs have relied upon the perimeter and SSO to ensure that an account is disabled, but most experts agree that many back-doors remain open for days, or longer after a termination. With emergency terminations, significant damage can be done during this gap.

Innovation and corporate wellness is compromised

An organization is nothing without its people. These are the people that drive it forward, make it competitive, they innovate, they invent, they are loyal. Yet, these are the people that an org has processing thousands of tickets each month; grunt work - a perceived necessity. By automating the massive backlog of tedious repetitive tickets, employee retention and satisfaction give an organization a competitive edge.

Embarrassing business hiccups

That new star sales executive starts and can’t login. A customer list is stolen because an account didn’t get shutdown. A new engineer starts and doesn’t have a computer. A manager can’t access her Microsoft Teams resources because the assignment failed and wasn’t detected. There are countless cases that most organizations have suffered. They collectively create a state of disruption at a huge cost to the business.

Is there a better way? Yes! Identity Automation!

The READI Identity Automation platform enables an organization to easily integrate all of their systems into their IGA workflows. Based on a low-code automation platform, universal connector technology, and seamless REST integration, organizations can quickly and easily extend their IGA reach into all systems - closing the gap for all joiner / mover / leaver events. It’s never been faster or easier to achieve and manage full automation.

What about manual business processes?

Identity Automation brings orchestration and exception alerting to the manual processes. While warm bodies and tickets and may still be required, Identity Automation can orchestrate, track and ensure that things get done so that exceptions are caught and resolved, avoiding business impact. The hiring manager always retains visibility into the state of their hire. When things go off the rails, as they sometimes do, the key stakeholders immediately get alerted.

The Business Impact of Identity Automation?

There’s no better proof than real-world results. One of our enterprise customers with over 100K employees eliminated the manual labor of 13 IT staff and reduced their onboarding SLA from 72 hours to just 4 hours. The process which involves over 40,000 weekly operations is visible in a dashboard that allows them to monitor all operations (automated and manual) along with SLA metrics and obtain early warning of any problems. In only 9 months, a calculated direct ROI of approximately $1,000,000. The 13 staff have been re-provisioned into strategic digital transformation projects; not previously possible. By closing the identity gap, the organization avoided additional hiring. With one initiative, they retained and repurposed valuable staff and improved overall employee satisfaction with both the IT technical staff and the business stakeholders.

Getting started?

Getting started is easier than you think. The Readibots team and our trusted partners are here to help. The Readibots advisory service is designed to assist with as much of the workload as an organization would like. From onboarding and training to full implementation, the READI team will provide a professionally managed experience. 

The problem

IT shops are typically complex and managing an array of moving parts. Keeping identities provisioned, licensed and secure, involves endless touch points. There’s the basics of ensuring that people in roles have access to the right applications, but most organizations quickly find that they still have a lot of gaps even after they deploy and configure a well-known IGA software product. IT professionals quickly discover, many applications aren’t covered, data still needs to be managed, recertification campaigns need to be kicked off at the right time, self-service needs to be implemented. There are literally hundreds of these scenarios. Buying an IGA was just the beginning. Many IT shops decide that solving the problems is either beyond the abilities of their IGA, or requires a tremendous amount of costly custom development. This in turn, creates a new problem of documenting and maintaining custom code.

Take the Identity AutomationQuiz!

Not sure about this? Take the Random Acts of Identity Automation Quiz with your team:

  1. Do we have any privileged scripts? Where’s the list?
  2. Do we have an identified owner of each?
  3. What systems and data do they touch?
  4. Where are they deployed?
  5. What credentials are being used with these scripts?
  6. How are the credentials stored / accessed?
  7. How are we protecting scripts from malicious modification?
  8. Is there an existing audit record showing who’s modified them and when?
  9. When was each of these scripts and their access audited?
  10. What mechanism will alert when the scripts are changed?

If any of these 10 questions make you take pause, then a serious team discussion is warranted.

The Lesser of Evils

wo choices remain:

1. Automate or

2. Send it  the ITSM and manually fulfill

The manual fulfillment option is the obvious choice and gets the job done but it’s error prone, slow, and very expensive. Often, only the most painful of these tasks will get automated.

Random Identity Automation

Many organizations will pursue a path that we refer to as Random Acts of Automation. When the pain becomes unmanageable, someone decides to write a script to address the problem. With an immediate win, another isn’t far behind. Then another, and it continues. Virtually every IT shop has these. Random scripts that “do something” that “someone wrote”, put on a server, and scheduled to run at certain points in the day.

Let’s be clear…these scripts can offer great relief. They are a quick fix to a problem(s) but they are the seeds of future problems.

Risk!

In a nutshell… random scripts are NOT governed and likely not documented; and that is a major risk. Especially in a world where every organization is working to implement a governance model.

Scripts almost always run in an elevated, admin context, and they run against production systems and data. These scripts often wield greater power than the admins that wrote them. People move on. They forget. Departments evolve. Many orgs are shocked to find out the extent of their problem! Many of these scripts have been running for years and as long as the org is evolving, new scripts are likely being created to address new challenges. These scripts are prime candidates for a future breach!

History

How did we get here? “If it ain’t broke, don’t fix it.” There’s little desire to fix something that is working. These band aids get created, they work, the team moves on. Months later, the pain is long gone, and the band aid is forgotten. These build up. They are unmanaged, random, and therefore go undetected.

Awareness is key. Often, CISO’s aren’t aware that this is happening and so they are unable to govern it. Correcting this has to come from the top as part of a security initiative.

Discovery

The old adage: you can’t manage what you can’t measure. Starts awareness. A scan of all target servers and workstations that are likely to have automation scripts is a good start. Identify the potential sources; you might be surprised what you actually find.

Next, look for the low hanging fruit: are there embedded credentials? Is this running in an admin context. Get these ones identified and on the action list.

Management and Governance

The next step is taking measured action. To solve this, scripts will need to be co-located in a common repository where there’s some access governance. Scripts can be moved to folders, code signed, and credentials pulled from a vault. This is a big step forward, but still many controls remain missing. The organization will need to assign a capable script author and create a thoughtful implementation plan.

Going Forward

How will we handle auditing? How will we ensure that a script cannot be changed? How will we know if it has been changed? How will we implement SOD? For these kinds of controls, typical of an ISO27001 shop, the bare-knuckles approach to identity automation becomes very complicated.

Identity Automation Platforms

This is one area where products like ServiceNow have made their mark. They provide a very sophisticated, managed environment for identity automation. It’s one of the greatest things about ServiceNow beyond their ITSM services. A move in this direction, is an evolution beyond Random Acts of Automation. Everything is centralized, governed, secure and audited.

But not everyone needs or wants ServiceNow. There are many ITSM products and if you’re already a user of one of them, it likely isn’t feasible to make the switch to ServiceNow.

Compliment your IGA and ITSM Investments

That’s where Readibots Identity Automation comes in. Like ServiceNow, The READI platform is designed specifically for IT automation. Readibots offers IT shops a choice – a cloud-based automation platform that is technology agnostic. The READI platform is  agile, cost effective and integrates seamlessly with any IGA solution (SailPoint, Oracle, IBM, MicroFocus, Saviynt and others) and any ITSM solution (ServiceNow, Cherwell, BMC, Freshdesk, SolarWinds and others.) With the READI platform, you get secure, governed automation at a fraction of the cost.

Are you READI to get started?

The READI Platform provides management and governance over scripts which already exist as well as providing a platform for you to build more with governance.  As a bonus, Readibots has a free assessment tool that will help organizations discover their scripts and identify the highest risks. In only a few hours, scripts can be cataloged, risk ranked, and if desired, migrated into the READI platform where they will become governed as part of a greater automation strategy.

As we wrapped up 2023, I've been contemplating the dynamic shifts in  IAM. It’s been a year full of challenges, learning, and significant evolutions in our approach to IAM.

Back to IAM Basics Amidst Workforce Evolution

This year, there's been a notable trend of returning to the basics of IAM, especially as workforce dynamics have transformed with more remote and hybrid work models. The increased identity sprawl demanded a more unified approach to IAM. Companies sought identity automation software in the Joiner-Mover-Leaver processes to manage this new, fluid workforce efficiently and cost-effectively. It's been about striking that delicate balance between governance and operational agility [1].

Security in the Spotlight: Breaches and Trust

2023 also threw us a curveball with a major security breach in a leading SSO provider. This incident was a stark reminder of the vulnerabilities in our security systems and the risks of over-reliance on external vendors. It prompted a vital discussion on adopting a diversified, multi-layered approach to security, especially crucial in an era where remote work has become the norm [2].

Cloud Adoption: Reshaping IAM Strategies

Another significant trend we observed this year was the accelerated move toward cloud adoption, which has had a profound impact on IAM strategies. As more companies migrated their operations to the cloud, the need for robust IAM frameworks became apparent. This shift necessitated a rethink of traditional IAM models, with a greater emphasis on zero-trust security models and cloud-specific identity controls. The challenge has been to maintain security without compromising the user experience in these complex cloud environments. As we've embraced the cloud's potential, it's become clear that our IAM strategies need to be as dynamic and flexible as the cloud itself [2].

Balancing Resources with IAM Needs

And of course, the perennial challenge of resource allocation for IAM remained a central theme. Balancing the cost and effort of IAM projects against other organizational priorities has been a tightrope walk for many. The integration of AI and machine learning in IAM for better security and efficiency has been a ray of hope, suggesting a future where IAM is not just essential but also manageable within resource constraints [3].

Wrapping Up

So, there you have it! During 2023, the lessons we’ve learned are invaluable. From adapting to workforce changes and reevaluating our trust in security vendors to embracing cloud transformations in IAM, it’s been a year of significant growth and adaptation. Here's to 2024 – may it bring more stability, innovation, and maybe a bit more predictability in the world of IAM.

Until next time,
Kevin

---

Footnotes:

1. Elevate Security, "The Future of Identity and Access Management: 2023 IAM Trends". (https://elevatesecurity.com).

2. Atos, "2023 top trends for Identity and Access Management (IAM)". (https://atos.net).

3. Veritis, "Future Of Identity And Access Management: IAM Trends in 2023". (https://veritis.com).

In the heart of the North Pole, where the snow glistens and the aurora dances, Santa Claus faced a modern-day dilemma. With a growing list of suppliers, partners, full-time, part-time, and temporary elves bustling in his workshop, managing their identities had become as complex as navigating a blizzard. Traditionally, Santa relied on the Old Ledger, a massive book where the names and roles of every elf, reindeer, and supplier were manually recorded. But as the holiday rush intensified, the Old Ledger became a source of chaos. Elves were mistakenly assigned to toy-making instead of cookie-baking, and some temporary helpers still had access to the workshop long after the Christmas lights dimmed.

One frosty evening, a vendor from afar presented Santa with an identity management solution. It was grand and traditional. It was sold as a safe bet, a road well-travelled, promising to solve all his identity woes. But alas, it was rigid, complex, and far beyond Santa's humble budget. The vendor's system, while grand in its promises, was like a sleigh too rigid for the twists and turns of the North Pole's snowy paths. It required extensive and costly modifications to integrate with the existing systems in Santa's workshop. Some of Santa's oldest and most cherished systems, the ones that had been part of the workshop since its inception, were simply incompatible with this rigid solution. The thought of replacing these legacy systems was as disheartening for Santa as a Christmas without snow.

Just when Santa thought he'd have to face another chaotic Christmas, he discovered Readibots – a beacon of hope in the snowy North Pole. Readibots, with its magical identity automation, promised to streamline the provisioning of identities for all of Santa's helpers. It was like a sleigh guided by the brightest star, swiftly and accurately ensuring that every elf had access to the right tools and resources, and only for as long as they needed them.

With a snap of cold fingers, Readibots identity administration seamlessly integrated with every system in Santa's workshop, be it the ancient Enchanted Conveyor Belt or the latest Toy Assembly Line. Its adaptability was like the Northern Lights – brilliant and awe-inspiring, illuminating the path to a solution that was inclusive of all systems, old and new. Moreover, Readibots, true to its name, was READY. The Readibots team worked with the speed and precision of Santa's most skilled elves, ensuring that their solution would be up and running well before the first snowflake of the seasonal rush.

With Readibots, Santa's workshop was not only ready for the current Christmas but was also set for many more to come. The elves marveled at how smoothly everything ran, and Santa could finally relax, knowing that his workshop was now as modern and efficient as it was magical and joyful.

And so, with Readibots' flexible, adaptable, and timely solution, Santa's workshop entered a new era of efficiency and joy. The North Pole had never been brighter, and the Christmas spirit had never been stronger.

Introduction: The Evolving Landscape of Workforce Messaging

In the dynamic corporate world, IT messaging infrastructure plays a pivotal role. It's not just about maintaining communication channels; it's about evolving them to meet the complex needs of modern business that is constantly changing. This evolution involves targeting specific audiences across business units, departments, job functions, reporting structures, etc. It’s also about empowering staff with self-service while complying with privacy regulations. If that isn’t enough, there’s demand to adapt to new communication channels, and to empower applications with the very same advanced communication capabilities. Though we’ve gotten much better at delivering email safely and reliably, technology hasn’t really kept up with the demand and rapid evolution of the business.

The OnMessage Revolution

OnMessage by Readibots stands at the forefront of a transformation. It's not merely a tool; it's a comprehensive solution that redefines the IT workforce messaging landscape.

Targeted Workforce Communication with Precision

OnMessage revolutionizes the way recipients are targeted within complex organizational structures. For instance, it can address messages to specific departments or teams with tailored messages based on business metadata, a capability that aligns with the need for precise communication in sprawling corporate environments, as highlighted in Edelman's report on  workforce communications. It does this without the need for classic distribution lists. Imagine being able to target message delivery based on the data that exists in any of your business applications or directories.

Empowering Self-Service While Ensuring Privacy

OnMessage empowers executives and teams with intuitive self-service tools, balancing ease of use with robust data security. This approach is crucial in an era where privacy regulations are stringent and non-negotiable. For example, OnMessage allows leaders to

This makes messaging highly dynamic, addressing business demands and privacy concerns that are increasingly prevalent in  workforce communication, as discussed in the Burrelles report.

Adapting to Contemporary Workforce Communication Channels

With a rising millennial workforce, OnMessage adapts to newer communication channels that resonate with younger employees. This adaptation is vital for engaging a demographic that prefers instant, digital modes of communication, a trend underscored in the LinkedIn article on the evolution of  workforce communication. It also allows for messages to be delivered using channels that are appropriate to the immediacy of the message. For example, urgent timely messages are more appropriately delivered via SMS than email, while others might be better suited to a Microsoft Teams message.

Enabling System-to-Person Communication

One of OnMessage's game-changing features is its ability to enable applications and systems to communicate directly with employees. For instance, automated alerts from business applications, or operational updates from IT can be seamlessly integrated and delivered through OnMessage across multiple channels to exactly the right audience, ensuring timely and relevant communication. Business applications take advantage of these advanced communications capabilities with a single REST call.

Conclusion: A New Chapter in IT Workforce Messaging

OnMessage is more than a messaging tool; it's a strategic asset for modern IT teams. It addresses the multifaceted challenges of today's workforce communication landscape, creating a messaging ecosystem that is not just functional but also strategic, adaptive, and inclusive.

With OnMessage, IT messaging is not just about extending email; it's about empowering the organization to with the next wave of communication capabilities that enable it to be competitive in a rapidly evolving landscape.

The Enterprise Communication Conundrum

In the labyrinth of Enterprise  communication, we've been navigating with an outdated map. Traditional methods, like interoffice memos, have given way to emails, but the journey seems to have stalled there. A study highlighted on Bonfyre reveals a startling fact: only about 10% of people share content on corporate Intranets, with a mere 1% creating the bulk of content. This statistic is a clarion call for a more engaging and effective   Enterprise communication tool.

The Missing Link in Enterprise Messaging Platforms

Executives, the visionaries of corporate strategy, are often hamstrung by tools that fail to mirror the complexity of their vision. The challenge transcends mere information dissemination; it's about impactful, precise communication that aligns with the dynamic corporate landscape. As we delve into the digital age, an article on LinkedIn explores how  enterprise communication has evolved, impacting various business operations.

Enter OnMessage: A Symphony of People and Systems

OnMessage by Readibots is not just a platform; it's a revolution. It addresses the need for a system that integrates both human and digital communication. This need is echoed in Edelman's report, which explores the trends driving the evolution of modern communication functions.

OnMessage: The Game Changer

The OnMessage Edge: A Nod to Innovation

OnMessage is more than an addition to the corporate toolbox; it's a paradigm shift in   enterprise communication. As Spin Sucks reports, the role of  enterprise communications is evolving into that of strategic advisors, a role that OnMessage facilitates through its innovative approach.

Conclusion: A Step into the Future with OnMessage

OnMessage stands as a beacon of innovation in enterprise communication. It's not just a solution; it's a step into a future where every message resonates across the corporate spectrum, breaking the mold and embracing new possibilities.

Enterprise communication hasn’t changed in 30+ years since the inception of email and the open rate for text messages is 98% - Email is only 20%.  Today’s workforce prefers channels such as SMS or collaboration products (i.e. Teams), over email.  In addition, the creation and distribution of messages takes multiple teams and weeks; and more importantly required attributes aren’t always available.

Readibots modernizes the traditional communications approach with a user-friendly interface allowing business leadership to send their own communications.   OnMessage provides:

In the early 90s, while designing email architecture at Nortel, I had a front-row seat to the evolution of corporate communications over email, and all that it entailed on the back-end. Fast forward 30 years, the essence of email remains unchanged, but the need for precise and simplified enterprise messaging has evolved.

It surprises me today that the fundamentals of email haven't really changed much. It works, and it works better now than it did then, but the basic mechanisms and usage remain the same.

New technologies like Teams, Slack, SMS, and other business chat and messaging apps, have gradually eroded the dominance of email as a communication platform, but they lack the widespread distribution and enterprise controls, rendering them more suitable for peer-to-peer or team-based communications, not for organization-wide mass communications 

The Dawning of New Workforce Messaging

Recently, I had the good fortune to work with some email aficionados at a Fortune 50 organization. I'll withhold the name for confidentiality, but trust me, you know their name. They presented their challenges to me regarding how their organization communicates with their workforce.

Like every large organization, they send out a plethora of messages. They have a People Experience team that keeps staff updated on everything from benefits and internal event announcements to executive leadership messages, utilizing home-grown tools to address this challenge.

The Problem with Enterprise Communication?

A lack of business data integration into the communication ecosystem prevents them from sending messages with context. They need to identify recipients using business data from privileged systems like HR, Payroll, Identity, etc. Sometimes, this data is used to select business divisions, leadership, departments, job codes, physical locations, and many other internal identifying attributes - none of which are populated in the email directory (and can't be for privacy reasons). Moreover, there's often a need to integrate custom mail-merge data into these messages that comes from other business systems.

But it doesn't stop there. The organization recognizes that younger workforces are more attuned to the instant messaging paradigm. Email is seen as a product of my generation and dubbed as "your dad's station wagon." They recognized that a large number of messages are never read. So, this company wanted to embrace these newer communication channels, but with the same level of enterprise controls and broadcast capabilities, coupled with business systems integration.

More Data = Better Messages = Improved Workforce Communication

Much like political strategists measuring audience response, the organization also wanted a mechanism to gauge what resonated with their audience. They sought metrics on what was working and what wasn't. They wanted to understand which messages were being viewed and which were being ignored, and gain insights into how the messages were being consumed.

They wanted to understand how messages were being consumed to drive better communications.

The Genesis of OnMessage

So, after consultations and contracts with this Fortune 50 organization,  The Readibots team embarked on the mission of changing the game. Our identity automation platform was a great candidate to host a solution to this problem.

The net result: the creation of a new enterprise communication technology  that we call OnMessage. This remarkable application, delivered atop the READI Platform, meets all their needs and more. It's cloud-based, self-service, and integrates with an organization's communication channels. It encompasses all the policy and administrative controls that big enterprise messaging teams expect. Not only does it support messaging, but also direct-injection calendaring, allowing organizations to push events into employee calendars. Moreover, it's completely API accessible, enabling not only your business users to enjoy this game-changing experience but also allowing all your business applications to leverage the same technology. This elevates workforce messaging to an entirely new level — an umbrella over all your communication channels that empowers the business to harness messaging in ways never before possible.

October 2023, the enterprise pilot has been a tremendous success, exceeding expectations, and I'm now thrilled to announce that OnMessage will be GA in January 2024. A big shout-out to my friends and colleagues who all helped make this happen.

Welcome to the new world of enterprise messaging!

In the dark, eerie corners of the IT world, a ghostly figure looms large - the phantom of failed IGA projects. With a spine-chilling 70% failure rate, as whispered by the crypt-keepers at IBM (IBM's Book of Dark Arts), this specter leaves organizations trembling in fear of security breaches and non-compliance nightmares. But fear not, for Readibots is here with its potion of solutions to banish these ghouls!

The Cursed Challenges of Traditional IGA

 The Restructuring Ritual: Many IGA platforms cast a spell, forcing companies to dance to their haunting tune. This disruptive dance can lead to resistance from the living and the undead alike.

haunted house

The Ghosts of Legacy Systems: Traditional IGA solutions often turn a blind eye to the spirits of legacy on-prem systems, leaving a graveyard of exposures.

haunted house

The Cloud/On-Prem Conundrum: Organizations are often trapped in a witch's dilemma: to choose the cloud or to remain on-prem. This binary brew can spell doom, especially if the organization's needs shift like shadows in the night.

haunted house

The Petrifying Lack of Flexibility: Organizations are like werewolves, constantly changing with the moon. The IGA solution must transform with them, or risk being left in the dark.

haunted house

The IT Staff's Labyrinth of Despair: Many IGA solutions conjure tasks, sending them to the service desk's underworld. Without magical automation, IT staff can become lost souls, overwhelmed by manual tasks.

The Terrifying Tales of Ignoring Modern Identity Management

Without a modern IAM potion, businesses can face a haunted path:

potion

The Time-Consuming Curse: Manual IAM processes can drain the life out of any organization.

potion

The Labyrinth of Poor User Experiences: Without a guiding light, user experiences can become a maze of horrors.

potion

The Skill Gap Specter: Organizations might lack the magical skills needed to deploy modern IAM solutions.

potion

The Dungeon of Technical Debt: Monolithic customizations can trap organizations in a never-ending cycle of debt.

potion

The Zombie Apocalypse of Reduced Innovation: Without the right IAM elixir, employees might become innovation zombies.

Moreover, the cauldron bubbles with rising costs, especially for enterprises lacking a modern IAM spell book. The 2020 Ponemon Book of Shadows reveals that the most fearsome insider threat is the theft of credentials. These dark incidents have risen from the grave, with the average cost of each curse reaching a blood-curdling $871K+ in 2019 (2020 Ponemon's Book of Shadows).

The Bewitching Benefits of Modern IAM

In the haunted library of IBM, a forbidden tome by Forrester Consulting (Forrester's Forbidden Tomes) unveils the ROI of a modern IAM potion:

potion

86% reduction in costs to onboard an IAM spell onto the public cloud.

potion

$1.9M three-year treasure trove of labor cost savings.

potion

96% reduction in the hours spent chanting maintenance spells for IAM software and hardware.

potion

$323K three-year value of time saved from the clutches of the underworld.

How Readibots Vanquishes the IGA Vampires

Readibots, the fearless vampire hunter of the IGA realm, offers salvation:

coffin

The Shape-Shifting Solution: Readibots morphs around a company's existing rituals, ensuring a smoother exorcism of IGA challenges with Identity Automation.

coffin

The All-Seeing Eye: Readibots sees both the spirits of legacy on-prem systems and the wraiths of modern cloud solutions.

coffin

The Flexibility Elixir: Readibots' potion adapts to your needs, whether you're a creature of the cloud, an on-prem phantom, or a hybrid horror.

coffin

The Automation Amulet: Readibots' charm automates repetitive tasks, freeing IT staff from the chains of the crypt.

coffin

The Growth Grimoire: As your coven evolves, Readibots stands by your side, ensuring your IGA spells are always potent.

Conclusion

In the shadowy realm of IGA, ghouls and ghosts abound. But with the right spells, potions, and a touch of Readibots Identity Automation magic, organizations can navigate the haunted hallways of IGA with confidence and flair. So, this Halloween, while you enjoy your tricks and treats, remember that the real magic lies in mastering IGA with Readibots!

While most IGAs won't admit it, we see it every day... IGAs fundamentally do not believe that *your* business logic matters. Every organization is unique, and every organization has, for better or worse, their own way of doing things when it comes to provisioning, managing and deprovisioning identities. In other words, the organization's business logic matters. IGAs are built on a rigid set of inflexible concepts like schema mappings and connectors.  This requires organizations to adjust or alter their own established process and adjust to the needs of the IGA and how the particular IGA functions.

So, if IGAs are too rigid to handle the complexity of modern processes, what’s the answer?

In order to provide true automated Identity Management, the solution should:

Enter Readibots. With Readibots there are no such limitations. Readibots embraces “business logic matters”in the Enterprise. The READI platform does not prescribe how identity management should be configured or fulfilled, the Readibots platform molds itself to the organization's specific requirements, regardless of how complex or detailed. It even takes this a step further by supporting full co-existence with an established IGA.  This makes it possible for the IGA to do what it does best and then simply hand off the detailed work to a bot in Readibots.

How does Readibots do this? By putting full bot control into the hands of the customer as a fully open platform.

Visit Readibots.com to learn more.

If business logic matters for Identity Management in your organization, sign-up for your own Readibots tenant in minutes and support true IGA automation immediately.

Hello, esteemed tech gurus! As you sit there, toes buried in the sand, the only cloud you're thinking about is the one casting a shadow on your sunbathing spot.. It's summer, and we're here to add a dash of clever humor to your well-deserved break. So, sit back, relax, and let's dive into our top tips for a truly restful holiday. 

  1. The "Out of Office" Reply: 
    Let's upgrade the classic "I'm currently out of the office" email reply. How about "I'm currently beta testing a new product - Life 2.0, now with more beach and less email." Or, "I'm in a high-stakes negotiation with the Sun, Sea, and Sand. Expected to return once we reach a consensus on the optimal tan." 
  1. The Packing List: 
    Remember to pack the essentials: Sunscreen, sunglasses, and a sunny attitude – you’re on vacation. If you find yourself packing work-related stress, sadly that’s one thing our bots can't unpack for you. 
  1. The Tech Detox: We know, a day without checking emails feels like a decade in tech time. But rest assured, the world won't end if you don't check your inbox for a day...or two...or seven. If it does, we're pretty sure our bots will send you a notification. 
  1. The Bot Brigade: Speaking of bots, imagine if all those mundane tasks could be handled while you're away? Our bots are ready to take the reins. They'll keep the IT fortress secure while you're securing the best beach spot. They'll manage your systems while you're managing to finish your summer read. They'll keep the digital gears turning while you're perfecting your backstroke. 
  1. The Post-Vacation Blues: Returning to a mountain of work after a relaxing vacation can be a real downer. But not if you've got our bots on your team! They'll have everything running smoothly, so you can ease back into work without stress. 

So, there you have it, folks! Your guide to a truly restful summer vacation. Remember, the sun is shining, the waves are calling, and our bots are ready to handle the grind while you unwind. 

Enjoy your vacation, you've earned it! And remember, the only "server" you should be thinking about is the one bringing you another round of beachside beverages. 

Happy summer, everyone!

Challenges around Identity Governance are one of the many reasons clients seek out Readibots. They have a current Identity Governance solution, but there are many disconnected applications even after implementation. Prior to Readibots, their feeds come through CSV files instead of a direct connection and the fulfillment/remediation for identities is through service desk tickets. This leads to very manual processes for both the identity teams and service desk.

Readibots solves this challenge by connecting natively to the application, converting the data to a common format and providing the feed to your IGA solution of choice automatically. Customers are able to perform their compliance reviews as usual through their IGA solution. With Readibots, the IAM team is able to avoid escalations to the Service Desk and instead, fully automate fulfillment, access reviews, and remediation processes. All processes are centrally governed and auditable.

With Readibots, streamline identity governance and focus on what truly matters to your business.

There is no denying that Identity Governance and Administration is a complex and real business requirement. If your organization is like most, you have probably researched and/or implemented an Identity Governance and Administration (IGA) solution.

Unfortunately, many IGA solutions require organizations to compromise business processes; they get reshaped to operate within their software’s boundaries. That usually means that IAM groups have to rework many processes, define an extensive set of roles, and re-think how to get things done. They have to conform to their IGA’s way of doing things before they can move forward.

Every organization is unique.  Some will fit the standard IGA model, others won’t. Some can’t or don’t want to change their business processes to fit an IGA solution. The 80/20 rule and more importantly the 20/80 rule is very real in this market.  While IGA solutions are very good with 80% of requirements, the unique processes within most companies that do not fit neatly into the IGA solution, will consume 80% of their resources.

There are other challenging scenarios like centrally governed conglomerates with independently operated branches and rapid growth through M&A. Then there’s technical challenges such as a lack of connectors for your systems and home-grown custom processes that companies consider a business advantage. Whatever the case, if an off-the-shelf IGA doesn’t fit, a company will often fall back to inefficient manual provisioning and deprovisioning of identities; a costly and risky place to be. Many organizations are stuck and don’t know where to go with this.

Can the need for IGA be addressed with a different approach? Can the gaps between unique business processes and IGA software be managed more effectively?

Yes, with Identity Automation!

Identity Automation is all about automation of existing processes and systems. It’s a highly pragmatic approach where the mission is to automate, not renovate. The goal is to eliminate manual labour, streamline processes, and get it done quickly. For complex organizations where an off-the-shelf IGA doesn’t fit, Identity Automation is a tactical approach to eliminate workload, improve efficiency, reduce risk … and do it with existing processes. While IGA implementations will often take in excess of one year to implement, Identity Automation can be implemented in stages with real benefits realized in only the first few weeks. With Identity Automation, organizations realize many of the benefits of an IGA implementation while retaining their existing processes. 

We have clients that are managing 100’s to 1000’s of tenants either because they are required to keep entities separate or because they have acquired companies which haven’t been migrated into the primary organization. This creates significant challenges for IT Operations / Service Desks to locate the correct tenant / individual especially when time is of the essence for remediation.

The READI Platform provides our customers a consolidated / unified view across all tenants with centralized automation and governance. This allows the Service Desk to automate processes and search across all tenants; and easily address manual tasks. All processes are centrally governed and auditable.

In the modern business landscape, IT Operations has evolved from a support role to a catalyst for innovation. However, it faces a growing challenge - the relentless onslaught of operational tickets overwhelming IT personnel [1]. This has left many IT Operations teams feeling like they're drowning, despite the emergence of automation solutions like ServiceNow.

The key issue? These solutions confine automation to a select few ServiceNow engineers, creating an unnecessary bottleneck; and limiting organizations to a specific approach which requires changing processes.

So, how do we redefine this narrative? The answer is as simple as it is transformative: the READI Platform.

Unleashing the Power of Automation with the READI Platform

Readibots is a revolution, not just a platform. It takes the promise of ServiceNow and amplifies it, injecting the power of automation directly into the hands of IT operational teams.

Scale

The Scale of the Challenge

Understanding the scale of the issue highlights the true value of Readibots. A mid-sized organization grapples with up to 10,000 tickets per month, a number that is set to increase by 15% annually[2]. This onslaught forces IT teams into a constant loop of repetitive, mundane tasks, with precious little time for anything else.

Service Desk,IT Operations,IT Automation,automation

Breaking Free from Bottlenecks

With ServiceNow's automation capabilities restricted to its engineers, an uncomfortable bottleneck ensues. Tickets take an average of 3 days to resolve, significantly longer than the industry best practice of under 24 hours[3]. The resulting inefficiency leads to longer waiting times and diminished service quality, impacting every area from security to competitive agility.

Idea

Readibots: The Game-Changer

The READI Platform is a game-changer. By moving operational automation into the hands of the IT operational team, Readibots eliminates the need for ServiceNow engineers, thus breaking the cycle of inefficiency. This allows IT teams to focus on strategic tasks, driving innovation and growth.

Automation doesn't just save time - it boosts productivity. Automating routine tasks can lead to a productivity increase of up to 40%[4], unleashing a wave of potential that will allow your IT team to contribute significantly to your company's growth and innovation.

IT Operations

Redefining Service Desks with Readibots

Readibots does more than streamline operational tasks; it revolutionizes service desks. Readibots empowers IT teams to create a bespoke service desk portal that executes routine tasks across a myriad of systems and data, from users and groups to mailboxes, servers, and computers.

The beauty of the Readi Platform lies in its unique blend of power and control. It ensures that all actions taken by the service desk staff are within defined parameters, reducing errors and boosting efficiency. Service desk staff are empowered to execute operations, but they can’t “color outside the lines.”

But the real revolution comes with Readibots autonomous ticket management. Tickets are automatically created, remediated, and closed, with zero human intervention. And the cherry on top? Service responses are now instantaneous. This remarkable reduction in response time transforms the end-user experience and is a lifesaver for organizations burdened with excessive ticket volumes.

Money

Supercharging Your Service Desk Investment

Readibots doesn't replace ServiceNow; it supercharges it. By harnessing the full power of automation, Readibots optimizes your IT operations, reducing ticket resolution times, and significantly boosting your operational efficiency.

Automation is the future. As organizations grapple with an ever-increasing avalanche of operational tasks, it is essential to empower those at the front lines of IT operations. The READI platform does precisely that, sparking a paradigm shift in the IT landscape. It's time to supercharge your Service Desk investment and make your IT operations truly READI for the future.

[1]: Gartner, "ITSM Tool Implementation Guide," 2022.
[2]: Forrester, "The State of ITSM," 2023.
[3]: HDI, "The HDI 2023 Support Center Practices & Salary Report."
[4]: Forrester, "The Total Economic Impact™ of IT Automation," 2022.

Readibots
Copyright ©2024 Readibots Corp. All rights reserved.
chevron-down