Here's what the READI platform saves a Fortune 100
Completely autonomous automation of service requests
Combination of autonomous and interactive TaskBots
FEWER WORK HOURS
Time reclaimed for innovation and driving real business value
Make your service desk READI for anything Automation, tools, and self-service for whatever ITSM you use.
Begin or accelerate your shift-left on the support spectrum and see dramatic reductions in your MTTR and cost per ticket metrics, while experiencing higher measurements on your customer satisfaction statistics, first contact resolution (FCR) and change success rate (CSR).
Give Your Organization Everything Needed to Accelerate Your Service Desk and Free Your People to Drive Value and Innovation
Completely automate repetitive tasks granting your valuable people time to innovate
Delegate interactive Task Bots to empower end user self-service lessening the burden on service desk agents
Grant guided resolution capabilities for anyone to use, using expertly trained Task Bots
Control privileged access use with complete enforcement to ensure compliance and zero risk
Create powerful automated diagnostic tools with guided contextualization of data to speed up triage, diagnosis and resolution of issues
Remove direct system access via delegation of Task Bots to service desk agents and IT experts to implement a Just-in-Time access model
Single pane of glass insight into your entire enterprise including multi-tenant and multi-cloud environments
Reduce End-User Service Requests
Give your end-users robotic assistants to guide them in self-service of requests
Provide users, managers, and others the ability to request access without service desk agents being involved or waiting for needed access.
Give your end-users the capability to request membership to collaborations teams. Decentralize management of Microsoft Teams and others and still keep control.
Nothings worse than email not working. Instead having to open a new ticket, end-users can use our troubleshooting Task Bot to self-diagnose and fix many issues.
Personal Data Changes
Change in inevitable. Names, dependents, addresses, phone numbers, and many other pieces of information will change. Allow users to manage their own information.
Reporting & Data Access
Service desk tired of escalating tickets to IT to run reports of the business? Define the report and allow anyone you choose to use our Data Bots to get the data for you.
Skill gaps and budget constraints are overcome with assisted self-service capabilities.
Quick & Accurate IT Management & Incident Response
Speed is great. Speed plus accuracy is even better.
Automate the discovery of anything your service desk and IT need to manage. Even automate the formatting, reporting and alerting as changes are discovered.
Humans make mistakes. Increase your change success rate, by taking human error out of the equation. Train TasksBots to faithfully execute changes consistently.
Single-tenant, multi-tenant. Single-cloud, multi-cloud. Doesn't matter. Service agents and IT can respond to incidents consistently across boundaries.
No need to give direct access to servers to manage services. Start, stop, and configure them from one place, with zero standing-access and 100% control.
JIT Privileged Access
Even in the best of times there will be the need for direct access to systems. Manage the entire flow of access from request, to approval, to automated removal.
Get things done quickly and accurately with zero effort.
Governance, Compliance & Security Requests
Ensure your service desk can keep your enterprise secure and compliant with robotic governance.
Managing the lifecyle of users is one of the most common tasks in IT. Use Task Bots to guide anyone through the steps. Even integrate with your IGA and extend it.
Contractor & Vendors
Due to the high licensing and integration costs, most IGA implementations leave out contractors and vendors. With Cloudbridge give them the save level of service.
Relying on normal procedures to remove access in emergencies can result in hours, if not days, of vulnerability. Task Bots allow for instant removal of access when needed.
Password & Credentials
Manage, store, and use credentials with the READI platforms built in PAM capabilities. No need to give your service desk standing privileges.
Take the service desk and IT completely out of the picture when legal needs to conduct eDiscorvery. Delegate the pre-made Task Bots of inside and outside counsel.
Using the READI platform there are no delays, limits, or risks
Increase in Overall Service Desk Efficiency
Kansas State University
Robotic Service Desk Automation to Reduce Ticket Escalation for Student Service-Desk Agents
Within months KU transformed their service desk allowing inexperienced, and transitory student agents, to complete the majority of the tasks that previously required privileged access and extensive expertise to complete.
With delegated access to expert trained Task Bots to increase FCR
ANNUAL SUPPORT COSTS SAVINGS
Through the use of autonomous and assistive interactive Task Bots
ANNUAL END-USER HOURS SAVED
End-user productivity hours saved each year with lower MTTR
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