Chief Operating Officer
Kansas University’s IT department faces the challenge of supporting 65,000 students and staff. The IT Help Desk is comprised of student employees (which don’t have full access) and Help Desk Staff (who have limited technical depth) to resolve issues that arise with technology. This resulted in a high number of tickets escalated to technical experts, which was both costly, time-consuming and difficult to have a reasonable response time.
To address these challenges, University of Kansas’ Enterprise Systems Group decided to use the READI Platform. With the READI Platform, the University was able to save $200k per year via Help Desk automation and self-serve portals that allow students and staff to get the information they need in minutes. The Help Desk staff no longer need to be given administrative privileges, and Kansas University can record and audit all system actions. Overall, the READI Platform has allowed the University to improve IT productivity, reduce operating costs, and ensure compliance. Read the full case study here.
Access is often one of those things we don’t think about—until it becomes a problem. A new hire joins the company and doesn’t have access to the systems they need. A manager tries to approve a request but doesn’t have the right permissions. An IT team struggles to delegate administrative tasks without over-provisioning access. In […]
Read MoreIn this video, David Bullas demonstrates how to turn raw data into a secure, customizable web application using Access Studio. Watch as David walks through creating data sources, pages, and roles to build a fully audited, role-based app in just 3 minutes—without any complex coding. Learn how Access Studio enables seamless delegation of actions and […]
Read MoreTraditional IT solutions force businesses into rigid structures that don’t fit their organization. Access Studio with organizational modeling changes the game by providing a logical view of your organization, improving security, and streamlining compliance—all while giving teams the flexibility they need. See how modeled access transforms identity access and administration, and accelerates business operations in […]
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