Automate Service Desk Remediation
Automate Your Service Desk — Free Your Team to Innovate
Unlock autonomous ticket resolution, slash MTTR, reduce costs, and maintain compliance with governed automation.
TALK TO AN EXPERT
WHY THIS MATTERS
Manual service desk processes drown teams in tickets and slow innovation.
High ticket volumes and manual workflows lead to burnout, slow response times, and operational inefficiencies.
Wasted Time
Analysts waste time on repetitive, low-value tasks like access requests and system diagnostics.
Risk of Breach
Privileged access is often given directly, increasing risk and compliance exposure.
Unacceptable Response Times
Lack of automation stalls responses during critical incidents or emergency access scenarios.
WHAT READI DOES
Automate Every Service Desk Task — Secure, Fast, Intelligent
READI transforms your service desk by replacing manual tasks with intelligent bots that automate everything from access requests and incident triage to password resets and vendor credentialing. With interactive and autonomous bots, service desk agents no longer need privileged standing access—READI handles elevated workflows securely, transparently, and in compliance with governance policies.
Automate Routine Tickets
Bots handle common tasks like access grants, email fixes, and reports.
Use Guided or Autonomous Bots
Allow self-service via interactive bots or full automation for efficiency.
Govern Privileged Access
Use Just-In-Time delegation and full audit tracking instead of giving standing privileges.
KEY BENEFITS
Reduce Costs, Improve Resolution
Times, Empower Your Team
Automate smarter—without compromising control or compliance.
Cost Savings
Save millions—e.g., $3.5M in cost savings through automation.
Auto-Resolve
Resolve 90% of service requests autonomously, slashing ticket volumes.
Faster Recovery
Cut MTTR by 83%, enabling rapid, accurate incident and request handling.
Time Reclaimed
Reclaim 31,000+ work hours annually, allowing your team to drive innovation.
Secure Access
Enable secure JIT access and delegate bots instead of exposing privileged credentials.
Readibots completely automates our best practices for on boarding and off boarding of users in Microsoft 365 and Azure AD.
Jason Siegrist
Chief Information Security Officer (CISO) Nuvolo
No other software that we have reviewed has provided the features along with the ease of use that the READI platform provides.
Anthony C.
Sprouts Farmers Market
I would recommend READI to any organization looking to modernize the IT services they provide
Jessy K.
Kansa University
They are wonderful to work with. Fantastic support for a great product
Jean Patrice
Alorica