We have clients that are managing 100’s to 1000’s of tenants either because they are required to keep entities separate or because they have acquired companies which haven’t been migrated into the primary organization. This creates significant challenges for IT Operations / Service Desks to locate the correct tenant / individual especially when time is of the essence for remediation.
The READI Platform provides our customers a consolidated / unified view across all tenants with centralized automation and governance. This allows the Service Desk to automate processes and search across all tenants; and easily address manual tasks. All processes are centrally governed and auditable.