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Service Desk Identity Automation: Your Service Desk Isn’t Automated. Here’s What’s Happening

Walk into most enterprise IT organizations and ask about their service desk. You will hear about automated ticket generation, self-service portals, SLA dashboards, and routing rules that send requests to the right queue within seconds. From the outside, the entire process looks modern and efficient.  Now ask what happens after the ticket lands in the queue. 

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Red circuit board design with binary code and digital pathways representing Gartner IAM 2024 event
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Reflections on the Gartner Identity and Access Management Summit 2024

From December 9-11, Grapevine, Texas transformed into the epicenter of identity and access management (IAM) innovation as industry leaders, analysts, and practitioners gathered for the Gartner Identity and Access Management Summit 2024. This year’s event highlighted the growing complexities of identity management in a world driven by digital transformation, multi-cloud adoption, and increasingly sophisticated cyber

Skull resting on open book with red atmospheric lighting representing identity security threats and risks
Blog

The Identity Killer

A Chilling Tale of IGA Project Survival Cue the haunting organ music. Good evening, dear reader. The moon hangs low, casting eerie shadows through the empty corridors of your office. You’re alone in the conference room, the glow of the projector illuminating the ominous timeline of your IGA project. A sudden chill grips your spine.

Neon sign displaying TOP 10 in bright pink, blue, and magenta colors on brick wall representing top ten reasons and best practices
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Dave’s Top 10 Reasons for Identity Automation

 One of the most common questions that you get when you’ve built an Identity Automation Platform is pretty basic, but it’s important: “Why?”. I mean, lots of folks do “provisioning” (important quotation marks there), so why add another to the mix? It’s a good question. It speaks to how effective marketing can be. If you

Futuristic spaceship silhouette moving through blue and pink gradient space representing Readibots as the new frontier in identity automation
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READI: The New Frontier

Star Trek is Cool.  I don’t think it’ll shock many of you to know that I’m a Star Trek fan. Love the franchise, lots of favorite episodes and over a drink I’d be happy to debate which of the Star Trek movies or series is the best (or worst). You’re probably thinking what does Star

Agile identity,Identity and Access Management,iam,iga,identity automation,identity management
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READI Announces Strategic Partnership with iC Consult

We are pleased to announce our partnership with iC Consult. This collaboration marks an exciting milestone for both companies as we look forward to a future of innovation and excellence in Identity & Access Management with an Agile Identity approach. This partnership aligns perfectly with READI’s mission to provide identity solutions that empower organizations to

provisioning,iam,iga
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READI: An Agile Solution for IAM Challenges

Complexities of IAM Imagine your provisioning system had to move 1000 employees a week in and out of all your systems to the tune of millions of operations every year. Do you think it could handle it? Not just cloud stuff – that’s cheating. The system must touch everything an employee would use, including anything

iam,provisioning,identity automation,identity administration
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7 Steps to IAM Pain Relief

Modern life sometimes feels like too much. Too much to do, not enough time to do it, it seems to be the modern human condition. Technology was supposed to solve this for us of course. I mean, who doesn’t want a robot Jarvis that does all of the menial tasks for us so we can

manage groups,group management
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Why is Group Management so Painful?

Groups, we are told, make our lives simpler. Better. More secure. Everything should be managed by groups, so you can put users in them, and they get everything they need. This has been sage advice, retold around the security fires late at night for more than 20 years. So, if we’ve had more than 20

Abstract digital fingerprint made of glowing data points, representing identity security, access control, and cybersecurity technology.
Blog

Close the Identity Loop – Remediate the Actual Problem

Tickets. So many tickets. Some tickets are great. Tickets for a night at the hockey game, or the theatre, or to a concert. Good tickets that mean fun things are about to happen. Not so great – IT tickets. These are tickets that mean “hey, here’s some work for you to do” or “here’s a

The Cyber Hut
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Connecting The Dots: Why IAM Data Management Needs Agile Automation

Failings of Existing IAM Data Management The commercial management of Identity and Access Management data is over two decades into its journey – from auth source provisioning and connector management through to access review and request management. Sometimes driven by compliance, nearly always sitting under IT operations and aiming to deliver productivity and efficiency savings.

Red circuit board design with binary code and digital pathways representing IDENTIVERSE 2024 event
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READI Identiverse 2024:  Identity at Its Best

Identiverse 2024 has officially drawn to a close, and our READI Team was thrilled with all the great conversations we had at our booth. Not only is Identiverse an educational event, but it’s also a fantastic opportunity to reconnect with the Identity community and old friends. Our dancing robots were a huge hit—you could say

identity jedi social
Blog

Reimagining Agile Principles for Identity

Traditional identity programs can’t keep up with today’s pace of change. David Lee from The Identity Jedi breaks down how an Agile Identity approach helps organizations move faster, adapt continuously, and deliver real outcomes. 👉 Read Full Article

Readibots Agile Identity Start Anywhere - Go Anywhere
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Revolutionizing Identity Management with Agile Identity

In the rapidly evolving digital world, traditional Identity and Access Management (IAM) systems increasingly resemble the rigid railways of the past, struggling to keep pace with the flexibility required by modern enterprises. Enter Agile Identity—a transformative approach that promises to reshape the IAM landscape, offering an adaptable, scalable, and efficient solution to meet today’s challenges

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Readibots: Rekindling the Lost Romance of IAM

Hello there, I’m the Chief Cupid Officer at Readibots, here to take you on a romantic journey through the world of Identity and Access Management (IAM). Just like in any epic love story, our tale has its twists and turns, but fear not, it ends with reignited passion! The Honeymoon Phase with IAM Once upon

Hand placing a wooden block to bridge a gap between two structures, symbolizing connecting identity systems and closing security gaps.
Blog

Your Identity Processes – Connect More!

According to some recent research by our friends at One Identity, only 8% of companies have fully automated provisioning processes and 70% rely upon manual operations for joiner / mover / leaver events. Yet, despite many downstream manual processes, many organizations feel they’ve ticked the IGA checkbox. So, where’s the disconnect? Let’s start with critical

checklist social
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Random Acts of Identity Automation – Take the Quiz!

The problem IT shops are typically complex and managing an array of moving parts. Keeping identities provisioned, licensed and secure, involves endless touch points. There’s the basics of ensuring that people in roles have access to the right applications, but most organizations quickly find that they still have a lot of gaps even after they

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