A financial services firm uses READI to administer 28 Microsoft 365 tenants from a single place, while each administrator sees only the tenants they are allowed to manage.
The firm runs 28 separate Microsoft 365 tenants, and its support staff handle ongoing user administration across all of them.
The first problem was finding the user. Before any change could be made, staff had to work out which tenant a person belonged to. The second problem was permission. Each tenant needed the right administrative access delegated to the right support staff, and keeping that straight across 28 tenants was a constant effort.
Every request started with investigation instead of action.
READI brings the 28 tenants together into a single administrative unit. Staff search for a user once and act, without first working out where that user lives.
Granular access controls remain in place. An administrator responsible for three tenants sees and manages those three only. An administrator responsible for all 28 sees all 28. The experience is the same either way: there is no difference between managing one tenant, five, or all of them.
No more tenant hunting. Staff find and manage users without first identifying the tenant.
Delegation that holds. Each administrator’s access stays scoped to the tenants they are responsible for.
One way of working. A single, consistent administration experience replaces 28 separate ones.
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Key takeaway
A financial services firm managing 28 Microsoft 365 tenants consolidated administration through READI, eliminating time spent identifying which tenant each user belongs to. Administrators now search once and act, while granular access controls keep each admin's permissions scoped to their assigned tenants. One consistent interface replaces 28 separate administrative experiences.
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