An academic medical center built a non-employee onboarding portal in READI Bot Studio, cutting provisioning from two weeks to under 24 hours and retiring a separately licensed module.
A hospital depends on people who are not on its payroll. Each of them needs accounts before they can do any work.
At this medical center, non-employee accounts went through the HR contractor process, which took about two weeks. Managing.
The team built a non-employee onboarding portal with READI Bot Studio. The process has three steps:
1. The manager submits the person’s name, email address, and job.
2. The non-employee receives a link to a web form and completes it.
3. The form posts to a Bot Studio queue, and Bot Studio provisions the accounts.
The manager who needs the person starts the process, and the person supplies their own details. No one has to wait for a hand-off through HR.
Within 24 hours, down from about two weeks. Non-employee accounts are now provisioned within 24 hours instead of waiting on the HR contractor process.
A licensed module retired. The portal replaced the separately licensed non-employee module entirely.
Built on the existing platform. The portal runs on READI Bot Studio, which the medical center already used for its EHR access automation.
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Success Story
Video
One Pager
ten minutes, no sales call.
Key takeaway
This academic medical center reduced non-employee account provisioning from two weeks to 24 hours using a manager-initiated portal connected to READI Bot Studio. The streamlined workflow eliminated handoffs through HR and retired a separately licensed module, automating the entire process on their existing platform.
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