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Fully automate your Service Desk processes with the READI™ platform

Designed by and for IT Professionals

RAPID. REPEATABLE.  READI™

"The reliance on manual remediation processes means analysts must sift through a firehose of information that includes not just low-level vulnerabilities and false positives, but also hidden and critically vulnerable assets that put their organization at serious risk of an attack"

Daniel Thomas, Cloud security automation is key to reducing time to remediate vulnerabilities, SC Media

The READI Platform automates Service Desk Processes providing:

Dramatic reductions in MTTR and cost per ticket
Rapid first contact resolution (FCR)
Increased customer satisfaction
Faster change success rate (CSR)
Eliminate direct privileged access

Here's what the READI Platform saves a Fortune 100 Company

$3.5M

COST 
SAVINGS

Reduction of tickets 
with Automation
90%

AUTOMATED
RESOLUTION

Completely autonomous automation of service requests
83%

MTTR REDUCTION

Combination of autonomous and interactive Bots
31K

FEWER 
WORK HOURS

Time reclaimed for innovation and driving real business value

Give Your Organization Everything Needed to Accelerate Your Service Desk and Free Your People to Drive Value and Innovation

Completely automate repetitive tasks granting your valuable people time to innovate
Delegate interactive Bots to empower end user self-service lessening the burden on service desk agents
Grant guided resolution capabilities for anyone to use, using expertly trained Bots
Control privileged access use with complete enforcement to ensure compliance and zero risk
Create powerful automated diagnostic tools with guided contextualization of data to speed up triage, diagnosis and resolution of issues
Remove direct system access via delegation of Bots to service desk agents and IT experts to implement a Just-in-Time access model
Single pane of glass insight into your entire enterprise including multi-tenant and multi-cloud environments

Automate End-User Service Requests

Service Desk Joiner

Access Requests

Provide users, managers, and others the ability to request access without service desk agents being involved or waiting for needed access.

Collaboration

Give your end-users the capability to request membership to collaborations teams. Decentralize management of Microsoft Teams and others and still keep control.

Email Troubleshooting

End-users can use our troubleshooting Bot to self-diagnose email issues and fix many issues.

Personal Data Changes

Allow users to manage and change their own information as names, addresses, phone numbers and many other pieces of information change.

Reporting & Data Access

Reduce tickets for IT to run reports for the business,  Define the report and allow anyone you choose to use our Bots to get the data for you.

Skill gaps and budget constraints are overcome with assisted self-service capabilities.

Quick & Accurate IT Management & Incident Response

Speed is great. Speed plus accuracy is even better.

Discovery

Automate the discovery of anything your service desk and IT need to manage. Even automate the formatting, reporting and alerting as changes are discovered.

Change Management

Humans make mistakes. Increase your change success rate, by taking human error out of the equation. Create Bots to faithfully execute changes  consistently. 

Cloud Provisioning

Single-tenant, multi-tenant. Single-cloud, multi-cloud. Doesn't matter. Service agents and IT can respond to incidents consistently across boundaries.

Service Management

No need to give direct access to servers to manage services. Start, stop, and configure them from one place, with zero standing-access and 100% control.

JIT Privileged Access

Even in the best of times there will be the need for direct access to systems. Manage the entire flow of access from request, to approval, to automated removal.

Get things done quickly and accurately with zero effort.

Service Desk Termination

Governance, Compliance & Security Requests

Ensure your service desk can keep your enterprise secure and compliant with robotic governance.

Provisioning

Managing the lifecyle of users is one of the most common tasks in IT. Use Bots to guide anyone through the steps. Even integrate with your IGA and extend it.

Contractor & Vendors

Due to the high licensing and integration costs, most IGA implementations leave out contractors and vendors. With the READI Platform give them the same level of service.

Emergency Termination

Relying on normal procedures to remove access in emergencies can result in hours, if not days, of vulnerability. Bots allow for instant removal of access when needed.

Password & Credentials

Manage, store, and use credentials with the READI Platforms built in PAM capabilities. No need to give your service desk standing privileges.

Legal eDiscovery

Take the service desk and IT completely out of the picture when legal needs to conduct eDiscorvery. Delegate the pre-made Bots of inside and outside counsel.

Using the READI Platform there are no delays, limits, or risks

625%
Increase in Overall Service Desk Efficiency

CASE STUDY

Kansas State University

Service Desk Automation to Reduce Ticket Escalation for Student Service-Desk Agents

Within months KU transformed their service desk allowing inexperienced, and transitory student agents, to complete the majority of the tasks that previously required privileged access and extensive expertise to complete. 

83%

FEWER
ESCALATIONS

With delegated access to expert trained Bots to increase FCR

$1.6M

ANNUAL SUPPORT
COSTS SAVINGS

Through the use of autonomous and assistive interactive Bots

614K

ANNUAL END-USER
HOURS SAVED

End-user productivity hours saved each year with lower MTTR
"Readibots is an amazing platform for our organization. We've been able to build many amazing solutions in quite a few different areas of IT. The folks at Readibots couldn't be greater to work with!"  

-- Andrew Jackson, IT Architect, KU

READ THE FULL CASE STUDY

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