Solution Overview
Service Desk Remediation
Replace manual ticket fulfillment with intelligent, governed automation that works across any application.
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Success Story
The service desk that only looked automated.
A global pharmaceutical company closes the last mile of service desk automation and saves more than $1M a year.
Success Story
Non-employee onboarding in 24 hours, not two weeks.
An academic medical center built a non-employee onboarding portal in READI Bot Studio, cutting provisioning from two weeks to under 24 hours and retiring a separately licensed module.
Video
Let managers reset passwords, safely
An employee is locked out; the manager can help, so they call the help desk and wait. They spend their day on resets, and a business can't handle an employee…ten minutes, no sales call.
You've seen the average.
Get your own number.
Key takeaway
Most service desk automation stops at ticket creation; humans still manually fulfill identity requests across applications. READI Smart Connector uses AI and computer vision to automate fulfillment itself, completing tasks in seconds without APIs or custom integrations. Pfizer realized $1M+ in hard ROI by replacing manual remediation with governed automation.
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